Refinement of my gap: In what way might I create a user-friendly website design for a digital printing business?
List of User Needs:
The website is informative/has information about the business.
The website introduces the company to the user.
! The website informs users of events and promos.
The website describes all products and services.
The website describes the available printing methods in a way that is understandable by the customer.
The website informs users of product features (sizes, colors, dimensions) and limitations.
! The website informs users how they can customize in terms of size, color, print location and more.
The website displays sample work of the company to prove the quality of products.
The website informs users of the prices and additional fees.
! The website lets the users know about how to earn discounts.
The website informs users when they could expect to receive their orders.
! The website informs users of the real-time status of their orders.
The website contains directions to meet-up locations.
The website includes a list of frequently asked questions.
The website is helpful/makes the ordering process easier.
The website lists the steps and requirements in placing an order.
The website lists the available products and customization.
The website lists the printing methods that users can choose from.
The website lists the available colors.
The website lists the available sizes with actual measurements.
The website lists the available payment options.
The website lists the available delivery options and meet-up locations.
The website has a tool for submission of designs.
! The website shows users how their designs would look like in an actual product.
The website allows users to make requests and/or special instructions.
! The website recommends the most suitable option for different kinds of orders.
The website lists methods on how to contact the company.
The website provides an email address for sending of files.
The website provides a contact number for faster transactions.
The website provides clickable links to the company’s other accounts.
The website is intuitive especially for first-time users.
The website has a simple interface.
The website is easy to view/navigate.
The website is in a language that's easy to understand.
The website is self-explanatory.
The website has easily accessible content/visible information.
The website is user-friendly and not “machine-like/robotic”.
The website is pleasing to the eyes.
The website is readable.
The website is interactive.
The website provides a way for customers to send inquiries or feedback.
The website allows discussion with the user especially for complicated designs.
! The website allows social media integration.
My Experience in Gathering User Needs:
I employed both methods - observation and interview - in order to gather the data for this assignment. Since the company always receives several orders and questions, I took note of the information which users inquire about most frequently. At the same time, I discovered the details which most people, especially first-time buyers, have a difficult time understanding. I also conducted one-on-one interviews with the regular customers. Since they have already ordered several times, it was easier to find out what they loved most about the service and how it can be further improved. The experience brought me excitement since through learning about the user needs, I can already form in my head some solutions on how these can be addressed.
No comments:
Post a Comment